MASC Austin Properties, Inc.

Everyone is always so rude and have the worst attitudes when you go into the office. I made the mistake of not getting receipts/mailing in payments and somehow owe a huge amount in water fees. Anytime I try to make a payment I have to jump through hoops and am told to go through their attorney. When I ask for that information they won’t give it to me. They have made up lies about me as a tenant & have made it clear they do not want my family in their neighborhood. Hoa members have said rude & racist remarks & we’ve been constantly harrassed.

These guys are just Horrible we have complained at our Townhomes here to Austin but now they have just sent us owners here that whey are going to "terminate our contract" with them 31 Oct '24 with hardly any notice given to us just terrible. We have gotten a law firm on retainer now to represent us owners over this complete disaster we have had with them now for the last 3 years when they started getting bad!

This company isn’t taking care HOme Owners, they have a work order to fix my roof since March, 2024 and 5 months later the manager keep saying the same over and over we will fixing next month or there is another houses that need to be fixed before yours, because the rains coming trough the roof inside my living room area the wood floor is completely damage. I don’t recommend this company they just take your money and don’t care about their customers.

I have been with Westhollow HOA as a resident for the past 3yrs.When I look at the low ratings I can understand why. The HOA fee was increased by 10% recently and some services have improved. But, for the past 6 months, the yard lights on the walkway have been off and need of repairs in certain areas of the property. Needless to say, this can be a safety hazard after hours. I have gone through Austin Properties with this concern several times and they have referred me to the property service manager Mr. M.... Each time Mr. M... has told me that he has submitted a work order to the electrician for repairs, but the electrician has not responded to his emails. I find this difficult to fathom since the electrician is supposed to work for the HOA. If the electrical company is so busy, it would seem wise to locate a contractor who has time to make the needed repairs. (If this is the case). Perhaps someone will have to be injured or an act of crime committed before the lights are repaired.

This is the most worthless group. Called to ask for a statement showing we paid our HOA fees and unless I can use the one in the community login I will have to pay the $75. We already pay them $400 a year for their services but instead of just emailing me a receipt showing I paid they want more.

Horrible property management company! I have never seen their presence on the property (after 4 years), and they have admitted, they make very few physical visits to the property. My question "how do you manage a property with semi-annual visits?" Reply "we handle request when someone sends communication when they have an issue." In conclusion the homeowners manage their own property, subdivision or neiborhood 365 days per year. Why would anyone need this property management company. Down-right LAZY!

I really don’t understand these negative reviews. I have dealt with Austin properties for a few years now and find them to be professional, prompt and responsive. I send an email to Shirley and I hear back within the same day. They have done a great job maintaining and improving the Westhollow complex. I think Micki and Shirley and the staff do an exemplary job.